Policies

All sales are final and refunds are not provided.  In the event a purchased item is received damaged, please contact Zen Life Reiki by email with photos of damaged product including packaging for exchange.

Purchases made for a session, class, or session package, you may receive a “credit” toward a different service or date good at Zen Life Reiki, LLC.

CANCELLATION: No Refunds will be given. At least a 24-hour notice is required for the cancellation of a session. Please understand that when less than a 24-hour notice is given we are unable to fill that time slot. In this case, you will be charged the full price of what would have been your appointment.

NO SHOWS: Any client who is a no-show for their appointment and for whatever reason WILL be charged for their missed appointment. We are holding space for you and no-shows make it impossible to fill that space.

LATE ARRIVALS: We do recommend that you arrive 5 to 10 minutes early for your appointment, this includes being on time and ready for your remote sessions. We do understand that things happen, but ask that you inform us of your situation. We may still see you, but your appointment may need to be adjusted so as not to make others late and you will still be charged full price. In some cases, we may need to reschedule your session.

CANCELLATION/NO SHOWS FOR CLASSES: There will be no refunds given for classes. If you cannot make class, notice 1 week in advance is required. You will be able to use your credit for a future class. If you miss class without notification you forfeit your class fees. A lot of work goes into putting classes together and ordering supplies. We only ask that you be considerate of the process and everyone involved. Please communicate with us regarding your situation so we can work with you.

In order to protect your privacy, we keep all information about you confidential.

Reiki is a Japanese technique for stress reduction and relaxation.  It has gained popularity for its ability to support the body's natural healing process. By promoting relaxation, Reiki helps to reduce stress and create a sense of calmness. However, it is important to note that Reiki should be considered a complement to professional medical care and not a replacement.

While Reiki has been found to have numerous benefits, including stress reduction and improved well-being, it is not intended to provide medical advice or replace professional medical treatment. Reiki practitioners do not diagnose or treat medical conditions, mental health issues, or behavioral disorders. Therefore, individuals seeking Reiki services should not rely on it as a substitute for appropriate medical care.

The responsibility for medical, behavioral, or psychiatric care lies solely with the client. It is essential to consult with a qualified healthcare professional for any medical concerns, mental health diagnosis, or treatment. Reiki sessions should be viewed as a supportive and complementary approach to overall wellness, used in conjunction with appropriate medical care.

In conclusion, Reiki is a valuable tool for relaxation and stress reduction, but it should not be seen as a replacement for professional medical advice or treatment. It is essential to prioritize your health and well-being by seeking appropriate medical care when needed.