Policies

No Refunds on any services such as Reiki and classes.  No refunds on physical products. Exchanges are accepted due to product damage. Request for exchange must be received within 7 days of receipt of product. The customer is responsible for shipping charges on all exchanges.   If you would like to exchange a product, please send a photo of the damaged product, the package item was delivered in, and the receipt to leslieszenlifereiki@gmail.com. Please contact us for additional information regarding exchanges.  Some products may not be exchanged based on the information provided.

CANCELLATION: No Refunds will be given. At least a 24-hour notice is required for the cancellation of a session. Please understand that when less than a 24-hour notice is given we are unable to fill that time slot. In this case, you will be charged the full price of what would have been your appointment.

NO SHOWS: Any client who is a no-show for their appointment and for whatever reason WILL be charged for their missed appointment. We are holding space for you and no-shows make it impossible to fill that space.

LATE ARRIVALS: We do recommend that you arrive 5 to 10 minutes early for your appointment, this includes being on time and ready for your remote sessions. We do understand that things happen, but ask that you inform us of your situation. We may still see you, but your appointment may need to be adjusted so as not to make others late and you will still be charged full price. In some cases, we may need to reschedule your session.

CANCELLATION/NO SHOWS FOR CLASSES: There will be no refunds given for classes. If you cannot make class, notice 1 week in advance is required. You will be able to use your credit for a future class. If you miss class without notification you forfeit your class fees. A lot of work goes into putting classes together and ordering supplies. We only ask that you be considerate of the process and everyone involved. Please communicate with us regarding your situation so we can work with you.

In order to protect your privacy, we keep all information about you confidential.

Reiki helps to relax you and reduce stress supporting the body's own healing process. Reik is a complement to professional medical care and NOT a replacement. Please discuss your Reiki care with our physician. Please make sure to discuss any changes to your medical care program with your medical provider. We as Reiki practitioners are NOT medical professionals and CANNOT make medical diagnoses or decisions for you.